refund
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can I give a refund? if so how? the only option I see if refund to a gift card
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can I give a refund? if so how? the only option I see if refund to a gift card
You will have to refund through square, and the make sure that you are adding the refund in IO on the lead.
Recording a Refund
This is how to record a refund once you refund the customers card in your merchants software. This is what you would do if you are not using Global Payments:
To record a refund, enter the refund amount in the Amount field, prefixed with a negative sign. You may also select the payment type — for example, choose Cash if the refund was issued in cash. Please note that this process only records the refund in the system; it does not physically process the payment. The recorded refund will be reflected in the Total Balance Paid, so adjust the amount as necessary to ensure accurate records.
You will have to refund through square, and the make sure that you are adding the refund in IO on the lead.
Recording a Refund
This is how to record a refund once you refund the customers card in your merchants software. This is what you would do if you are not using Global Payments:
To record a refund, enter the refund amount in the Amount field, prefixed with a negative sign. You may also select the payment type — for example, choose Cash if the refund was issued in cash. Please note that this process only records the refund in the system; it does not physically process the payment. The recorded refund will be reflected in the Total Balance Paid, so adjust the amount as necessary to ensure accurate records.
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