Items in Shopping Cart don't get excluded from Quote when removed.

Greg W. shared this question ago

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I was doing a test run of my site's functionality when I noticed a problem between the shopping cart on my site and the quote page that shows up after pressing "Get A Quote!" If I try to remove an item from the shopping cart (to edit my order) and then request a quote, the removed item will still show up on the quote itself (see photos below)

I have noticed that customers put in multiple quotes, each one displaying different items and prices. I imagine that since they can't edit their order in the cart, they have to start the order over completely (thus entering multiple quotes). Does anyone know how to fix this? I've tried AI and came up empty. Thanks!

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Comments (3)

Jen H. ● 20 days ago

We have our developers looking into this further and will advise when we have an update.

Thanks!

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Jen H. ● 19 days ago

This has been fixed!

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Greg W. ● 18 days ago

I just checked the site again and the issue still persists. It seems to occur when I click the "Edit" button at the bottom of the quote page. The button takes me back to the cart. If I make any changes to the cart at this point, the quote in the system doesn't update to reflect the desired changes.

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Jen H. ● 16 days ago

I have let the developer know.

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IO S. ● 14 days ago

Good news — the issue you reported has been resolved and the fix is now live in your account. Please let us know if you have any questions.

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