Custom E-mail Account Spam settings

Gregory R. shared this question ago

Answered

I registered for three custom email accounts in January. I have noticed that a large number of e-mails from legitimate senders (including my wife) go to spam. Is there a way to change the settings so that I don't have important e-mails go to spam? Or a way to check the "Spam" Folder on my phone... even when I log into webmail, I have to click the folder at the top of the list of e-mails inside the "Spam" folder and turn it green before any emails appear there.

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Comments (2)

Gregory R. ● 20 days ago

As an example, I get e-mails from payments@eposnow.com. Some days it goes into spam, some days it goes into my inbox.

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Gabrielle P. ● 19 days ago

HERE is an article that reviews understanding how to deliver emails well, please review and let us know if you have questions.

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Gregory R. ● 19 days ago

My problem is not my emails being delivered. My problem is the custom account made here… me receiving emails in that account.

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Gabrielle P. ● 19 days ago

So alerts from IO are going to spam?

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Gregory R. ● 19 days ago

No, emails I get from outside email addresses, some go to spam, some go to the inbox, from the same person… it does include some of the emails from my customers.

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Christian G. ● 16 days ago

I raised the threshold on your spam filter, so that fewer emails will be marked as spam. You can also move email from spam to the inbox. This will help the filter learn what isn't spam.

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