Website is down

Amer A. shared this problem ago

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please help website is down error 500. also backend.

please help us understand why its down again. It happened few weeks ago as well.

thanks so much

The same problem

Comments (1)

Christian G. ● 3 hours ago

There was an error in your htaccess file, and it looks like someone accidently typed 'Fi' at the end. This has been removed, and your website is working again.

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Amer A. ● 3 hours ago

thank you. do we know who has access to htaccess file? or who made the changes? Do you have any logs?

Also I think the issue is still there. Only the homepage loads.

Its backagain. took a bit to load then it started working. Please help us figure out what had happened.

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Christian G. ● 2 hours ago

Unfortunately, I cannot see who specifically edited it, but it seems like it was likely through a plugin. Either manually through WP File Editor, or Seraphinite Accelerator as I can see it keeps copying and making changes to this file.

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