Hide accessory option seems to be broken

Chad B. shared this question ago

Answered

It seems that the hide accessory option is hiding the accessory from everything and not just customer facing pages. In the below video, by selecting hide, it hides the items from the packing list as well.

https://www.awesomescreenshot.com/video/45972391?key=f9f6379b9fd3e2917ef1a42a3f5318b3

The same question

Comments (1)

Brittany M. ● 22 days ago

Hi Chad,

Are you able to resend a video example? We are unable to access the one you have linked.

Thank you

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Chad B. ● 22 days ago

I attached it below.

Files:

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Chad B. ● 21 days ago

have you had a chance to look at this? I just created new accessories and added them to an item and selected the hide accessory option and it won't show on the packing list there either.

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Brittany M. ● 21 days ago

My apologies. My previous response must not have sent. We are having the developers look at your video example.

When testing on my end on a test account, hiding the accessories is not removing them from the packing list. We will let you know any updates.

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Chad B. ● 21 days ago

Interesting. It's not just mine. When Vince prints packing lists items aren't showing up that should be.

For instance open lead 54176265. When you go to print the packing list none of the synthetic sheets show on the packing list.

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Brittany M. ● 21 days ago

Vince Chapman on your account?

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Chad B. ● 20 days ago

Yes

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Brittany M. ● 20 days ago

Thank you for this new example. I have sent this over to the developers.

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Brittany M. ● 5 days ago

Our developers advised this should show now.

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