Bank account
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I have a new merchant ID through card connect and I need the transactions to go to that new account. Paycheck is telling me I need to change the scripting on my website so payments will go to the new account. I do not know how to do this.
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You would need to contact CardConnect to update this information
You would need to contact CardConnect to update this information
Hey Thorne,
I wanted to recap our conversation. Since you are not setting up a different bank account within your CardConnect profile, you will need to update the merchant ID, the API login ID, and the API password/key for the new merchant account on the merchant services page in your IO account. If you have any difficulty obtaining that information or if you need it sooner, please let us know. We can assist by requesting the information to set it up on your behalf within the account.
Feel free to respond here with further questions or assistance.
Hey Thorne,
I wanted to recap our conversation. Since you are not setting up a different bank account within your CardConnect profile, you will need to update the merchant ID, the API login ID, and the API password/key for the new merchant account on the merchant services page in your IO account. If you have any difficulty obtaining that information or if you need it sooner, please let us know. We can assist by requesting the information to set it up on your behalf within the account.
Feel free to respond here with further questions or assistance.
Thorne, we have been in communication with them, but they are unable to locate the account.
Can you confirm the MID # again? As of right now on their end they are trying to move towards making a new account or finalizing a setup on the account, but from our conversation, it sounds like this is already good to go with an active MID #.
Thorne, we have been in communication with them, but they are unable to locate the account.
Can you confirm the MID # again? As of right now on their end they are trying to move towards making a new account or finalizing a setup on the account, but from our conversation, it sounds like this is already good to go with an active MID #.
Thorne, I went ahead and sent CardConnect a full clarification of what you experienced and connected a few details with one of their reps.
It sounds like things have started moving forward since we reached out to you.
If you run into any other hiccups or issues, please let us know here and we can step in as needed.
I'm sorry this process has been such a hassle. With companies the size of most processing partners, even a small deviation from the usual route can cause situations like this from time to time. I also asked them for more clarity and guidance on how to better explain or resolve issues like this in the future so other users don’t run into the same problem, since this is not the experience we want anyone to have.
Thorne, I went ahead and sent CardConnect a full clarification of what you experienced and connected a few details with one of their reps.
It sounds like things have started moving forward since we reached out to you.
If you run into any other hiccups or issues, please let us know here and we can step in as needed.
I'm sorry this process has been such a hassle. With companies the size of most processing partners, even a small deviation from the usual route can cause situations like this from time to time. I also asked them for more clarity and guidance on how to better explain or resolve issues like this in the future so other users don’t run into the same problem, since this is not the experience we want anyone to have.
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