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Support Topic Question Delivery / Routing

Beta Routing Add Shift

Vanessa C. shared this question ago

Answered

Was there an update to the Beta Delivery Planner in the last few days? I have been finding in order to correctly schedule team members I need to unlink the delivery and pickups. Once I unlink it allows me to schedule the person to deliver and then a person to pickup. If I do not unlink it makes it so the shift runs from the delivery start time until the pickup end time. I am getting an error:

An error has occurred: ERROR_FINDING_UNLINKED_GROUP_SHIFT

If you need a date, it is for 11/15 with pickup being on 11/16

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Comments (1)

Brittany M. ● 5 months ago

This appears to be working as intended if the pickup/return are linked.

Are you receiving the error after unlinking these stops and saving?

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Vanessa C. ● 5 months ago

Yes after unlinking, adding shift (and assigned employee and position) and then when I try to save

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Brittany M. ● 5 months ago

Are you able to send a screenshot of the error your are receiving as well as the shift details?

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Vanessa C. ● 5 months ago

Here is the error

Files:

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Vanessa C. ● 5 months ago

Here is the delivery shift

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Vanessa C. ● 5 months ago

Here is the pickup shift (I think....I honestly didn't confirm when I took the screenshot and put it here lol)

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Vanessa C. ● 5 months ago

I understand that it is working if they are linked. I don't need the shift to be the full day - 11/15 9:45am until 11/16 9:45. I need 2 shifts. 11/15 9:45-10:45 and 11/16 9:45-10:45.

Also, the photos above are switched.

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Brittany M. ● 5 months ago

Thank you for these screenshots. I am having our developers take a look at this.

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Vanessa C. ● 5 months ago

Thank you. If they need to be linked, that is fine. The shifts shouldn't necessarily be linked though. I will keep an eye out for the response or follow up from Dev team :-)

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Brittany M. ● 5 months ago

Hello!

Our developer advised this should be resolved. They were able to assign to shifts per SETUP/TDOWN blocks for the date range after the fix. They did remove them as the event date has already passed.

Thank you!

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