Chat on Android doesn't work

Chad B. shared this question ago

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I can't get the live chat to work on my phone. Video below. No sound.

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Gabrielle P. ● 8 months ago

Hey Chad, I'm seeing a screenshot of the worker app could you please resend us the video?

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Chad B. ● 8 months ago

Sorry it's a video but it didn't look like I can upload a video so let me see if I can put it online and then share it

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Chad B. ● 8 months ago

Let's try this

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Gabrielle P. ● 8 months ago

Thank you, I'm having developers take a look and will advise when we have an update.

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Joel A. ● 8 months ago

Hi Chad,

It looks like you are using a non-standard browser? We only test with chrome, firefox, safari, and ms edge.

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Chad B. ● 8 months ago

It's on Chrome

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Joel A. ● 8 months ago

can you disable all extensions and try again? those tabs and address bar at the bottom isn't standard for chrome

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Chad B. ● 8 months ago

I don't have any extensions. I moved the URL back to the top. It's a setting in Chrome on Android that you can go to and change whether you want on the top or the bottom so I just put it back to the top and I still get the same thing

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Joel A. ● 8 months ago

ok thanks. if you are able to try it on another device or a different mobile browser that would be helpful as I'm unable to reproduce and we haven't had others with this exact issue.

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