People Are Getting Inflatable Quotes For Inflatables That Are Already Quoted
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Hello,
I had a quote come through this weekend for a waterslide for the 4th of July but that inflatable has been booked out for a month.
Why was the person able to get a quote for an inflatable that has been unavailable for that date for a month?
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Adjusting your show availability settings in the Settings-->Online Quoting can help prevent this from happening. Please see attached for reference.
Adjusting your show availability settings in the Settings-->Online Quoting can help prevent this from happening. Please see attached for reference.
Ok how do I get to that screen shown in the screenshot?
Ok how do I get to that screen shown in the screenshot?
Go to Settings-->Online Quoting
Go to Settings-->Online Quoting
thank you
thank you
I had another quote come through for an inflatable that is already booked. I updated the settings that were shown in your screenshot.
I had another quote come through for an inflatable that is already booked. I updated the settings that were shown in your screenshot.
Please provide the lead id so we can investigate further.
Please provide the lead id so we can investigate further.
Paige Connor #47730829
Paige Connor #47730829
It looks like the items are showing as not available if already booked please see attached.
It looks like the items are showing as not available if already booked please see attached.
The customer was still able to get a quote for it though. Is there a way for the system to not let them create the quote if the inflatable is unavailable.
The customer was still able to get a quote for it though. Is there a way for the system to not let them create the quote if the inflatable is unavailable.
I'm not able to replicate the issue, it's not letting me add it to even quote.
I'm not able to replicate the issue, it's not letting me add it to even quote.
We had a customer who was able to do it. They put in the quote last night even thought that inflatable was already booked. The quote went all the way through and we got an email about it.
We had a customer who was able to do it. They put in the quote last night even thought that inflatable was already booked. The quote went all the way through and we got an email about it.
I've been testing and the only way I can come up with is that possibly the customer had another date entered that showed it available, they added it and then possibly changed the date after it was already selected.
I've been testing and the only way I can come up with is that possibly the customer had another date entered that showed it available, they added it and then possibly changed the date after it was already selected.
After the changed the date to the date to the one were it was available the system should have stopped them from finishing the quote
After the changed the date to the date to the one were it was available the system should have stopped them from finishing the quote
The item was available originally when the customer started the quote and then they made changes before submitting it. If they then went on to proceed with the booking they would be stopped then and not able to autobook.
The item was available originally when the customer started the quote and then they made changes before submitting it. If they then went on to proceed with the booking they would be stopped then and not able to autobook.
The quote was not stopped because they were able to end the quote through for a date that was unavailable
The quote was not stopped because they were able to end the quote through for a date that was unavailable
We can look further into it, but if it happens again please let us know.
We can look further into it, but if it happens again please let us know.
#48026385 came through and they tried to get the Jungle Waterslide which is already rented for that day.
#48026385 came through and they tried to get the Jungle Waterslide which is already rented for that day.
I've undeleted that lead so it can be reviewed further but I have a ticket in with our developers to look into this further and will advise when we have an update.
I've undeleted that lead so it can be reviewed further but I have a ticket in with our developers to look into this further and will advise when we have an update.
For this one 48026385 it looks like it was created 7/3/25 at 5:27 PM and available but then lead 47467233 was moved to contracted on 7/3/25 at 5:36 PM creating the conflict once it's reserving the equipment on 47467233.
For this one 48026385 it looks like it was created 7/3/25 at 5:27 PM and available but then lead 47467233 was moved to contracted on 7/3/25 at 5:36 PM creating the conflict once it's reserving the equipment on 47467233.
So until it is moved to contracted then the inflatable is still available?
So until it is moved to contracted then the inflatable is still available?
That's correct, the equipment isn't held or reserved until contracted or confirmed. Although you did have 47467233 in hold status which should reserve items so I'm still having developers take a deeper look into this and will advise when we have an update.
That's correct, the equipment isn't held or reserved until contracted or confirmed. Although you did have 47467233 in hold status which should reserve items so I'm still having developers take a deeper look into this and will advise when we have an update.
ok. Thank you for that information
ok. Thank you for that information
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