Image Thumbnails not working

Austin B. shared this question ago

Answered

Hello,

My thumbnails are no longer working on my website. I have tried to diagnose with no prevail. Js/css is firing but not attaching to the thumbnail images.

Thank you for your assistance!

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Comments (2)

Cesar V. ● 4 months ago

same happened to me, some thumbnails disappeared

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Nick T. ● 4 months ago

Can you please explain what thumbnails you are referring to or provide screenshots of where this issue is occurring so we may take a closer look? Thank you.

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Austin B. ● 4 months ago

Yeah the thumbnail images on all of my product pages. You can’t click them and have them show the full image.

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Austin B. ● 4 months ago

These thumbnail images. And it’s impacted on every io product page.

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Nick T. ● 4 months ago

Thank you. We will have our web team take a closer look and let you know when we have any updates.

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Austin B. ● 4 months ago

Thank you

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Eduardo M. ● 4 months ago

im also having same problem. how to fix?

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Nick T. ● 4 months ago

Eduardo, I believe the images not showing for your categories is a bit different, but is probably related to the file name of the images. Go to Settings-->Categories, open the categories that are having problems, re-save the category image under a short, simple name with no additional characters, and re-upload the category image with the simplified name. After your site syncs, this should fix the issue.

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Nick T. ● 4 months ago

Austin, regarding your product thumbnail images, there was an issue in the shortcode, and a plugin was also in the way. This has been fixed.

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