Urgent Website Issues: Missing Page, Picture, and Pricing Errors

Ticket Category: Website Functionality

Priority: High

Description of the Issue:

Dear Inflatable Office Support Team,

We have encountered several critical issues on our website that need immediate attention. Despite our efforts to troubleshoot these problems internally, we have been unable to resolve them. Below is a detailed description of the issues:

1.Missing Page:

•Issue: Our dedicated page for “Bounce House with Slide” is no longer accessible on the website. This page has disappeared without any changes or updates from our side.

•Impact: This is a significant part of our inventory, and its absence is affecting our customer’s ability to view and book these products.

2.Missing Display Picture:

•Issue: The main display picture for our “18 Ft Waterslide” is not appearing on the website. The image is correctly uploaded in our inventory management system and shows up there, but it does not display on the public-facing website.

•Impact: This issue is causing confusion and a lack of visual information for potential customers, which could affect bookings.

3.Display Pricing Error:

•Issue: On our product pages, the pricing for rentals is incorrectly displayed. Specifically, the 6-hour rental price is showing up twice instead of displaying the options for 6 hours, 8 hours, 1 day, and 3 days. This occurred on 4/22/2025.

•Impact: This error in pricing display could mislead customers and affect their booking decisions.

Troubleshooting Performed:

•I have verified that all images and pages were properly set up in our inventory and page management sections.

•No recent changes were made to the backend that could have caused these issues.

•Checked and re-uploaded images and tried clearing cache without success.

Request:

We request a thorough investigation into these issues and a prompt resolution as they are impacting our customer experience and potentially our bookings. Please update us on the progress of this ticket and any actions we need to perform on our end to facilitate these fixes.

Thank you for your immediate attention to these matters. We look forward to your swift response.

Best regards,

Markell Clark

Owner, JFJ Entertainment

info@jfjentertainment.com