Filter (phone calls) for clients vs unknown numbers
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I have a filter and automation to send text messages to missed calls.
I would like to split it up into missed calls from existing customers vs new/unknown phone numbers.
The filter doesn't seem to let me identify customer vs non-customer. Is there any way to do this?
Thanks,
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Try using 2 filters. One for the missed calls (call type) and one to filter if a customer name is set (customer type) and add both to the automation.
Try using 2 filters. One for the missed calls (call type) and one to filter if a customer name is set (customer type) and add both to the automation.
Hi Talon,
Were you able to get this set up based on Chad's response?
Hi Talon,
Were you able to get this set up based on Chad's response?
I have both filters set up.
Missed Calls (Calls): Field Name "Is Missed Call" = Yes
Existing Customers (Cust): Field Name "Contact Cell Phone"= Is set
Unfortunately, the automation won't allow adding filters for both phone calls and customers. If I add one the other won't show up in the list of available filters any longer.
I have both filters set up.
Missed Calls (Calls): Field Name "Is Missed Call" = Yes
Existing Customers (Cust): Field Name "Contact Cell Phone"= Is set
Unfortunately, the automation won't allow adding filters for both phone calls and customers. If I add one the other won't show up in the list of available filters any longer.
Cameron, do you have any suggestions since Chad's seems to be excluded for some reason by the software?
Cameron, do you have any suggestions since Chad's seems to be excluded for some reason by the software?
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