QBO Sync issue

Chad B. shared this question 5 months ago
Answered

I just got 10 emails stating the tax doesn't match on QBO/IO. In EVERY case, the first item on the lead did not sync causing the issue.


EX: #36574613

404bc64bd07ad89f7a8448fa0fe53dd1

3a0e2a9789758b53c9e0dbc803d35bba


Also, Payment fee isnt' syncing


c4d7c7fad431171675f596b0aae192aa

f2a01d2c0cbe2d87f52c7ef8c0d5eb6c

Comments (3)

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1

We are taking a look let you know when i have an update

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1

Same thing happened on 22387999.

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1

Sorry, not sure what you mean...if they aren't correct still can you send the screenshot of error?

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1

We have re-synced these invoices 22387999 and 36574613. If the still aren’t right in QuickBooks can you show us the error / email you are getting? It looks like the subtotals and tax totals match what is shown on the lead, so we aren't sure of the error you are getting

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1

They do because I added them in at the bottom. 

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