Quote page not loading

Ramsis M. shared this question ago

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After submitting all your info to receive a quote, it just remains loading and it never gives the customer a quote. How can I fix this?

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Comments (2)

Chad B. ● 17 months ago

You need to open your quote page template and rollback to a previous version. There's something messed up on the code.

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Ramsis M. ● 17 months ago

Awesome. is there a vid or thread on how to do that? I don't want to accidentally make things worse. I will say, that this has always been the case since going live with my site last year. I just worked around it, but don't want to do that this season.

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Chad B. ● 17 months ago

There's not. But it's easy. Open the template, you'll see a revision drop-down. Select the most recent option and save.

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Ramsis M. ● 17 months ago

Thank you. Sadly for whatever reason, it still isn't working. I guess I'll just have to reach out to IO directly to solve this issue.

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Chad B. ● 17 months ago

They should be responding here soon.

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Susan M. ● 17 months ago

We've tried a couple test quotes and they went through?

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Ramsis M. ● 17 months ago

It seems to be working now yes! Thank you so much!

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Cameron K. ● 17 months ago

I have let our developers know about this issue and will get back to you once this has been resolved.

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Ramsis M. ● 17 months ago

Thank you very much!

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Jen H. ● 17 months ago

This has been fixed!

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