Taxcloud/taxrate issues
ID: 2291547
The deposit was already paid on this, and tax rate
correct. Customer called to make balance payment. Processed. Sent
contract. Shows $5.xx more tax due. Showing a different taxrate warning
than normal. Obviously, the balance due we processed was what it was
showing due...then moments later it increased, likely because of the
TaxCloud error.
Also showing wrong county for venue.
Please advise.
We are pretty fed up with all the 'temp outages' as this is now the 14th day this season we've had at least 1 taxcloud glitch. Many we report, many we dont. If we disable tax cloud entirely, what features will be lost/un-usable? I'm willing to go back to manually sending in our tax payments if it will limit the confusion on the end of our phone reps and irate customers who get conflicting contracts/receipts.
I also accidentally posted this as a 'question' but cant change it to a 'problem' so i re-posted
The same problem
Our tax provider made changes without alerting us. We've fixed the issue. We are looking at improvements to the tax system and possibly working with another provider.
Our tax provider made changes without alerting us. We've fixed the issue. We are looking at improvements to the tax system and possibly working with another provider.
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