Cash payment charged as Credit?

Jessie O. shared this problem ago

Solved

LEAD IDs:

3566239

3557995

Entered payment as CASH, Customer card on file processed for payment!

The same problem

Comments (2)

Cody S. ● 6 years ago

It looks like they were charged intentionally as "charged saved card", but then editing anything on the contract tab is switching the payment method to "cash". We'll get it fixed.

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Jessie O. ● 6 years ago

I am fairly certain they were entered correctly as cash (as far as I can remember)

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Cody S. ● 6 years ago

For the first lead 3566239, the second payment (with type = cimcharge_236221) was a recharge (approval code 000617) for 155.34 and was never a cash payment.

For the second lead 3557995, the third payment (with type = Cash) was actually a recharge for 195.00 that got re-saved as a cash payment due to the payment type "cimcharge_2120167" not being in the account, and since Cash was the first item in the list, got saved as such. However, this save didn't affect anything except how it's displayed. You can see from it's receipt that it was a MasterCard Purchase (recharge) with approval code 040908.

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