IO Phone Worker Ring Through

Chad B. shared this question 2 years ago
Awaiting Reply

Is it possible to set a filter to allow worker phones to ring through without being tied to a lead?

Comments (23)

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As long as you don't have filters stopping these it should still ring

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If you remove filters you would allow all numbers to ring through

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So could your customers what??

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Currently on a google meet. Do you mean when WORKERS call in their calls go through and not to voicemail? You would also have to build a filter specifically for that. Build a filter for workers and have a ring schedule specifically for this

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After this meeting I can try to set up a workers filter...

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What is the name of the filter you set up?

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Yeah, I am looking at the filter you have set on the emergency line. It should be a workers filter and not a lead filter. I am going to start fixing it.

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I started if you want to take a look and add names...then we can test this out

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Filter and ring schedule doesn't work. HOWEVER, what if we could add workers to the custom rules and not just customers or manually typed numbers? That would work for me!

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Yes, I just got it confirmed. That is the way to do it. Add workers to the custom rules and it will work this way...Custom rules will take precedent over ring schedules

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Ok, Tim is seeing if there's a work around. He thinks entering the worker number should work for you

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hmmm..Lee mentioned you could make customer profiles for your workers?

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We are seeing about being able to add workers though just how you add customers

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