Rewards / Loyalty Points

Nikki K. shared this idea 7 months ago
New

I really want to offer a rewards program where we can give out points for rentals, referrals, reviews, etc. To my knowledge the only way to do this is to manually enter it in the notes. I wish there was a field for this. While automatic would be nice, I'd settle for a general field where I could type in a number manually on the customer's page. If this isn't possible yet, I'd highly recommend it as an idea for the future!!!

Comments (4)

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You COULD use an optional field where you'd have to manually enter the number bc you can't use an algorithm (that I know of). BUT what you'd do is manually add the points for each rental then create an automation that says when this field contains XX send this promocode.

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Very helpful idea. Thanks Chad! I added the optional field. It's not a perfect solution but it works for now!

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2

I second this suggestion - a setting where you input "x" points earned for "x" dollars spent and "x" points = "x" off next booking - that automatically gets logged in the customer profile and then can be pulled into the gift card field at payment time

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You can see Customer Total $ Spent in the Customer section

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true... but the shop.app stuff tallies points automatically and displays it to the customer. It's a great way to encourage the next booking ("you're only <x> points away from <reward>")

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I actually came here to suggest the same thing. Shop.app has a really great rewards program built into their platform. I literally used it twice today! It's all points driven, and the company using the platform determines how points are earned, and also how to redeem them. I have a lot of repeat customers that I would like to give this option to!

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2

Can that (shop.app) be integrated into IO?

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