delivery notification did not fetch correct times
Awaiting Reply
I just sent out delivery notifications today via text, and some did not fetch the correct times from the delivery planner. We send these out in bulk and are now trying to work back through each one to see which ones were not correct. How can we fix this.
The same problem
the customers so far that did not send the correct times are Claros, LeCounte, MCCormack, Koeper, Be Lord of the Harvest, Rose, Randall, Caudill,
the customers so far that did not send the correct times are Claros, LeCounte, MCCormack, Koeper, Be Lord of the Harvest, Rose, Randall, Caudill,
Also, I sent three for Sunday, April 17 that will be delivered on April 16th. the one for Adams had the wrong times as well
Also, I sent three for Sunday, April 17 that will be delivered on April 16th. the one for Adams had the wrong times as well
STILL HAVING THE SAME PROBLEMS. This is so time consuming now to go back to doing all of these one by one and correcting the times. They are not fetching the correct times to match the schedule on the delivery notification text templates I have created.
ON this one the delivery time is correct but then for the pick up time it just put the ending time and not the pick up time which is a different day. I am doing something to cause this?
#9325931
#9325931
STILL HAVING THE SAME PROBLEMS. This is so time consuming now to go back to doing all of these one by one and correcting the times. They are not fetching the correct times to match the schedule on the delivery notification text templates I have created.
ON this one the delivery time is correct but then for the pick up time it just put the ending time and not the pick up time which is a different day. I am doing something to cause this?
#9325931
#9325931
Getting update on the ticket...
Getting update on the ticket...
Just wanted to follow up to let you know that we are looking into this issue. We attempted to reply on April 20th, but our support system was not sending our replies via email for a couple days. Thank you for your patience and understanding!
Just wanted to follow up to let you know that we are looking into this issue. We attempted to reply on April 20th, but our support system was not sending our replies via email for a couple days. Thank you for your patience and understanding!
It is looking like these texts are going out before the delivery planner is set. Take a look at lead # 9325931 The text went out at 10:42...but the delivery planner changes were done after that time. And so that means the times sent in the text would have been wrong.
It is looking like these texts are going out before the delivery planner is set. Take a look at lead # 9325931 The text went out at 10:42...but the delivery planner changes were done after that time. And so that means the times sent in the text would have been wrong.
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