IO phone not working for new office person
Not a Problem
Our new office person, Summer has been added to the ring schedule. her phone number is correct in the system. When she goes to call a customer it does not ring to her phone. Even though she is on the ring schedule, when the IO number is called, that does not go to her phone either. thanks
The same problem
Sorry, your call seemed to work coming in. But we still cannot make calls out on her phone and receive calls for some reason. I have tested calling from two different phones. not sure what's going on. thanks
Sorry, your call seemed to work coming in. But we still cannot make calls out on her phone and receive calls for some reason. I have tested calling from two different phones. not sure what's going on. thanks
Is she getting the phone bar on the top of the software to make outgoing calls?
Is she getting the phone bar on the top of the software to make outgoing calls?
What's happening when she uses phone bar?
What's happening when she uses phone bar?
Is she in today to try this? What carrier does she use?
Is she in today to try this? What carrier does she use?
We will be testing this out again at 1...sorry we only have a short amount of time each week to test. If it doesn't work you will have to contact AT&T to be sure they do not have any block/restrictions for these types of calls
We will be testing this out again at 1...sorry we only have a short amount of time each week to test. If it doesn't work you will have to contact AT&T to be sure they do not have any block/restrictions for these types of calls
When she calls from inflatable office using her number it rings on the screen but it never rings through to her phone.
When she calls from inflatable office using her number it rings on the screen but it never rings through to her phone.
It is looking like these calls are being "cancelled" before Summer can answer them. This goes for the "outgoing" calls as well. It looks like there may be some sort of spam blocker set up on the phone keeping these types of call from going through on the phone!
It is looking like these calls are being "cancelled" before Summer can answer them. This goes for the "outgoing" calls as well. It looks like there may be some sort of spam blocker set up on the phone keeping these types of call from going through on the phone!
Okay let me check on it. I can call her phone from inflatable office however. From both numbers I can call her
Okay let me check on it. I can call her phone from inflatable office however. From both numbers I can call her
Not sure why it's being inconsistent but it's definitely acting like it's being blocked for some reason?? Let me know when this is turned off
Not sure why it's being inconsistent but it's definitely acting like it's being blocked for some reason?? Let me know when this is turned off
Calling now
Calling now
Did her phone ring that time? curious because it still got the "cancel" on the call log like it was blocking the 540 #
Did her phone ring that time? curious because it still got the "cancel" on the call log like it was blocking the 540 #
We still show that the second number's calls are being blocked by her phone. There wouldn't be anything else we can do on our end. Were you able to let AT&T know it was still being blocked?
We still show that the second number's calls are being blocked by her phone. There wouldn't be anything else we can do on our end. Were you able to let AT&T know it was still being blocked?
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