Quote Form Submission Error Last Name Validation Issue

Yoann L. shared this question 3 hours ago
Need Answer

Hello Support Team,

We have checked the quote form on the below websites and found an issue during form submission:

Issue Details:

After submitting the form, it shows the following error message:

“You must enter your last name.”

However, the last name field is already filled before submission (screenshot attached for reference).

Request:

Could you please check and let us know:

  • Why this validation error is triggering incorrectly
  • Whether this is a form validation or mapping issue

As per common form validation behavior, this error usually appears when the system detects the field as empty or not properly captured during submission , so it seems like the value may not be passing correctly.

Please review and help resolve this at the earliest.

Thank you.




Comments (1)

photo
1

I'm not with IO but based on your image. IO parses the first and last name with a space. So simply putting "test" Io parses as "first name" but there is no last name. If you try "test test" the form shouldn't give you that error. Per the html, the code looks set up correctly.

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