email booking not showing in leads

Michelle S. shared this question 13 hours ago
Answered

I spoke with a customer earlier today, shortly after i received an email that she booked and paid deposit. But the booking in not showing under my leads/events.

Comments (4)

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Some sort of major outage or crash. For us, all work company wide got wiped, our logs show from 12:29pm-3:40pm PST, everything was deleted. So all links sent are now dead, all edits made, shifts created, everything is gone from that time window

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so now what? we wait for IO to fix it? or do we have to rebook it?

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I told my team to hold off to see if that time frame can be restored. Anything new is working, but I dont want to make new edits for them to be wiped again during a restore. If it can wait I'd suggest trying to wait it out. If its urgent redo the work.

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Thank you

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Due to some uncontrollable network issues between our two servers, IO experienced issues with saving leads, inventory, sending auto emails and other tasks on the afternoon and evening of 06/23.

This network issue has been fixed and now tasks are catching up but if you are having trouble connecting please use

https://bak.rental.software temporarily until the fiber cut is fixed.

Thank you for your patience and understanding!

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