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Fees and Promotions not working correctly

Tim A. shared this question 3 months ago
Need Answer

We have a fee of $2000 that gets added to orders that have either 115 chairs or more than 13 tables on an order. We do this so someone cant just book all our tables and chairs out at once automatically. The feature was working fine in the past. The issue I have now is it doesn't work for all of our tent rental packages. It works on the 40 pack but none others that are larger. The largest pack we have is a 110 person and the fee is getting added to that, That package only books out 1-30x40 tent, 110 chairs, and 11 tables. So just wondering why it is not working all of a sudden. I did try playing with it a little and couldn't get it to work correctly.

Please take a look at this for us.

Thanks Eric

Twin Brothers Party Rentals

Comments (2)

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Good morning, is this fee supposed to be added to the packages?

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No the fee is only supposed to be added if they book to many tables and chairs on one order. In the past we had customers auto-booking 500 chairs at once and that took up alot of our inventory and we did'nt have any tables and chairs left to go with our remaining tents that were left in our inventory for certain dates. It is just a fail safe, no one is going to book an order with 2000 dollars added on it. That is why we put that fee in there. So no we don't want it added to the package. Thanks

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Sorry for all the test quotes, I have had to put in a ticket for this issue. I will update you as soon as it is fixed.

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Ok, thanks David!

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