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io phone texts getting flagged as spam??

Lora C. shared this question 7 months ago
Need Answer

I have been trying to test-text myself, and eventually realized that they've all been getting caught as spam. What next?

You can look at the 8 or 9 previous texts also sent to the same number, all blocked as spam

I tried to turn off link shortening -as a test- in General Settings as indicated in your help article but that setting is not there, that I can see.

Comments (3)


Unfortunately, it looks like this customer's carrier is blocking the texts...It would be something they would have to clear up with the company


That's not going to work; Verizon is the leading cell phone provider in the United States. We were told we had to pay to upgrade to IO Phone at $60/month or whatever it is to ensure text deliverability.

If the link shortening is causing it (which I suspect, because it looks and acts spammy with a non .com URL), we need to turn off link shortening in our texts to test again. I can find nowhere to do this in the settings.


You can definitely try the shortening link setting...It's under General Preferences

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