Optional fields not working correctly

Casey Z. shared this problem 2 years ago
Solved

I'm trying to add an optional field with default text already filled in. The default text will not display on the lead, no matter what I do (Small text, large text, notes, HTML). I have an older one that still works, but new ones will not. I even copied the working one and that did not work.

See my optional fields named "Test" and "Test Venue" for reference. "Test Venue" is a copy of "Venue List"

This is not urgent.

Comments (2)

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3

I have also noticed this and just corrected by creating a filter that sees the field is not set and then adding an automation to fill in the text.


Just a quick fix while they work on the code - if you need it

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3

Wow! Impressive workaround! I had someone else test this, and it is still working on his account.

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1

When I looked at the "test" optional field I didn't see any default text saved? I went in and saved and it's working?

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1

There was no text in there because I was continuing to try different things. It is working now, and I created a new optional field and that worked too. Maybe the new release fixed something? Thanks for looking at it.

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