Online Quoting Issue

Eric K. shared this question 2 years ago
Awaiting Reply

Hello,


I am new here so bear with me. I am trying to set up online quoting to restrict weekday bookings, however, each time I tick the closed boxes on Monday-Friday the box becomes unticked when I save & close. Also, when testing bookings on my site I keep getting an error that the event times fall out of the acceptable times for drop off even though they are not (see attached).


Lastly, I would like to set up a way to only book overnights. For example, a client could book for a Saturday and the only option would be drop off Saturday morning and pickup on Sunday morning. Is there a way to only allow this type of booking?


Thank you for your help!

Comments (5)

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We fixed the issue where you weren't able to show which days you were closed!

We don't have a way to force the customers to chose an overnight booking yet...this has been asked before so it is something that may be offered in the future.

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Hi Susan,

The bookings still show the error "The event times fallout of the acceptable times for drop-off." I have attached an image of my Event Availability within Online Quoting settings. I have also attached the error message when trying to book for a Saturday at 9am (should be available). What do I need to change?

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You may have noticed me doing some testing with your alerts. It looks like you had a default end time for 8am overriding what the cart had causing some issues. I believe I've fixed this for you.

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Hi there im having this same issue when i am on my checkout page , my website isnt live but i wanted to try the checkout page but i still get this error message

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If you go to Settings-->Delivery Methods...your Drop off method has "restrictions" set. What times are you entering on the quote page?

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These are what my settings are and what it tells me when I try to book

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Under latest available Event Time you have it set to 1pm but your event says 6:00pm

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