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Support Topic Question Leads / Events

Lead Flags

Nick W. shared this question ago

Answered

Hello!

I have two different bookings where both customers have signed the contract and paid. However, one customer alert flag is labeled "booking" with a confirmed status. The other customer has an alert flag of "contract" with a confirmed status. Can anyone shed some light on why they would have different alert flags?

The only difference between the two is that the customer with the booking flag has only paid the deposit, while the customer with the contract flag has paid the full amount.

Thank you!

Nick

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Comments (1)

1

Jen H. ● 20 days ago

What are the lead ID's where this happened?

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1

Nick W. ● 18 days ago

Where do I find the lead ID? I’m noticing it on the main lead page.

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1

Jen H. ● 17 days ago

When you open the lead the lead ID is in the top right corner.

a775bccfaf7c6c0776f5a521fd7e41d6

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Nick W. ● 17 days ago

#62184915 and #56739361

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Jen H. ● 17 days ago

Here is what the Flags mean.

829eeaeceddf3fcef62132408e9fdc62

For lead 56739361, they did not have a minimum of $200 and the Event end time is past your hours of operation which you have set for 7am to 7pm

74bb8acd9682f46a5c5f0eea0a21c6ee

Lead 62184915

There was no booking error it was just an alert that was sent to you letting know there was a booking.

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