IO Phone text notification

Chad B. shared this question ago

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Is there a way that when an employee text a customer, the response notification will go to that employee instead of everyone?

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Gabrielle P. ● 2 years ago

If you set the alert per ring schedule it should do this. See this article for further review on the IO phone alerts.

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Chad B. ● 2 years ago

Not quite what I'm looking for in terms of flexibility. I.e. I have an logistics manager that only uses the phone to talk to customers about delivery issues. He doesn't answer sales calls. I can route calls to him pretty easily with filters. HOWEVER, if I turn on the text, he'll get incoming text for those issues, AS WELL AS all the other ones. I want him to be able to only get a notification when someone responds to him first. Something like send notification to last person when sent text. IDK.

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Gabrielle P. ● 2 years ago

Unfortunately we don't currently have a way to do this.

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