Delivery Emails - All Unread

Richard J. shared this question 2 months ago
Answered

We send a delivery confirmation email each week with drop/collect times. Usually we have about 50% of people read these, the rest we follow up with text/call etc.

This week, we had a new worker send the emails and that rate skyrocketed to 95% that seem to have not read the email. In the logs, the IP address is blank for that worker.

Does that have anything to do with it and why did the customers may not have received their emails?

Example leads:


7697641

7725993

7653825

7433899

7771843

7829745

7752763


Comments (1)

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1

I sent Mail-tester.com an test email from the last example you listed:

https://www.mail-tester.com/test-aj7mjax31

We're sending the email from your server, and it looks like you need to update your SPF and route email through you email server.

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