Vendor PO going to Unsigned PO
Hey IO,
Hope you're well!
I just got an alert today that a vendor signed a PO I sent out for this order here. But when I click on the link, it opens up a PO that is not signed. I then went back to the order and saw that there are now two POs, one that I created earlier today and then the one that was signed. Is there a reason why these may be duplicated and then sending out the wrong link in the alerts?
When I sent the PO to the vendor, I just clicked "Email PO" in the rental ares, could this be adding aa duplicated PO? Is there a better way to do this so I don;t create duplicates?
I also included the email I received below:
From: IO Alerts <alerts@inflatableoffice.com>
Sent: Thursday, August 21, 2025 12:29 PM
To: Record-A-Hit Accounting <accounting@recordahit.com>
Subject: Vendor: PO Signed for Village of Lincolnwood (#51024395) on 9/14/2025
Message from IO/EO: Internet Spam policies prevent us from changing the reply-to email address. Please send reply or new email to margi@makingfaceschicago.com.
Vendor PO Signed (Making Faces Chicago.) for Village of Lincolnwood.
If you are logged in, you can click the following link to view lead.
Any and all help would be greatly apreicated, thanks!
The same question
I sent this over for a developer to take a look. We will let you know what they advise.
I sent this over for a developer to take a look. We will let you know what they advise.
Wonderful, thanks Brittany!
Wonderful, thanks Brittany!
We've fixed the issue with the contract links in the alert email. This may have been causing the duplicate PO, let us know if you continue to experience an issue.
We've fixed the issue with the contract links in the alert email. This may have been causing the duplicate PO, let us know if you continue to experience an issue.
Hey Anthony,
I hope you're well!
I had a weird thing happen today where we got three POs signed for a single event. Do you think this might be a coding error or something along those lines?
I have the event linked out here for reference: https://rental.software/account/#/leads/51832367/po
This is the first time I'm seeing this so I wanted to make sure this didn't continue to happen here. Thanks for your help!
Hey Anthony,
I hope you're well!
I had a weird thing happen today where we got three POs signed for a single event. Do you think this might be a coding error or something along those lines?
I have the event linked out here for reference: https://rental.software/account/#/leads/51832367/po
This is the first time I'm seeing this so I wanted to make sure this didn't continue to happen here. Thanks for your help!
It looks like the vendor may have pressed to sign multiple times? Have you seen this happen since?
It looks like the vendor may have pressed to sign multiple times? Have you seen this happen since?
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