IO Phone
Make your office phone smarter by linking it to your customer database.
Call Forwarding & Ring Schedules
Acheive maximum call flexibility:- Forward your one business number called by your customers to any other phones.
- Schedule when you want phones to ring. For instance, turn your cell phone on during the weekends or set your delivery driver's phone to ring when one of his customers is calling on the day of the event.
- Have multiple phones ring at once, making sure whoever is available can take the call.
- Use ring delays to keep certain workers from getting interrupted unless no one else is available.
- Use extensions and an auto-attendant instead of automated call rules to allow direct connection to the correct department or worker.
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Powerful Voicemail
More options for your voicemail than ever before.- Transcribed voicemails sent to your email with a single click to listen.
- Multiple voicemail greetings allow you to change your message to customers based on your voicemail schedule. For example, change your after hours voicemail message.
- Voicemail boxes for each of your workers only accessible to them or the account admin.
- Unlimited voicemail storage so you can always review any issues.
Text Messaging
Making it easy to text as a business.- Real SMS texting direct from your account.
- Setup rules for automated text messages to your customers.
- Text alerts sent directly to your email.
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Logging and Alerts
Keeping track of your phone performance has never been easier.- Track all of your workers' call performance with stats and charts.
- Tracking of what phones were ringed and when.
- Email alerts available for missed calls, voicemails, and text messages.
- Quickly reply to your customer's email address from your email when you get alerts for calls/texts.
Simplify Your Workflow
Links your phone to your customer database- Quickly access a customer's lead when they call in with a simple click.
- When using IO Phone, all phone numbers in your account become click-to-call numbers.
- Display the customer number or your company number in the caller ID.
- When picking up a call, an automated announcement lets you know it's for business and you can decide whether to accept or not without the customer knowing.
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Enhance Other Software Modules
IO Phone makes all other parts of IO better- CRM improvements include seeing call logs and transcribed voicemails.
- Workers module allows automated call forwarding to the correct workers.
- Experience a more complete IO App by being able to call out with IO Phone directly from your cell phone.
Simple Setup
Easily transition to IO Phone- Inexpensive pay-per-use plan for calls and text messages.
- No down time or number switching when you port your number over.
- Get a new business number for no charge for your account.
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